Find out more about the types of complaint we deal with Select one of the options above to direct your complaint to the right place Join the Canada Post social media community, Outside of Canada: Our call centre has no further information. Thanks to all authors for creating a page that has been read 56,619 times. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. However, you should note in your complaint that you have them. By signing up you are agreeing to receive emails according to our privacy policy. Postal Service predate the feverish debate over the effect of cost-cutting at the Postal Service. or an employee/customer service issue, please contact your local Post Office or USPS Customer Service instead of completing the form below. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Three times my package arrived beat up and broken. You cannot attach documents to the form. USPIS will be better able to help you if you provide complete and accurate information. Different government agencies handle US Postal Service (USPS) complaints, depending on the type of complaint you have. Official website for the United States federal government, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/9c\/File-a-Complaint-with-the-Post-Office-Step-1.jpg\/v4-460px-File-a-Complaint-with-the-Post-Office-Step-1.jpg","bigUrl":"\/images\/thumb\/9\/9c\/File-a-Complaint-with-the-Post-Office-Step-1.jpg\/aid10808012-v4-728px-File-a-Complaint-with-the-Post-Office-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":"728","bigHeight":"546","licensing":"

\u00a9 2020 wikiHow, Inc. All rights reserved. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. USPS customer service will be best able to assist you if you provide them with detailed information about the problem you're having. We use cookies to make wikiHow great. Whether you are sending it or receiving it, your mail is important to you and the U.S. Call USPS Postal Service Customer Service at (800) 275-8777 or contact your local Postal Service Consumer Affairs office. your complaint is about a postal or similar service provided by a registered postal operator; you made your complaint within 12 months of the incident/s that led to the dispute ; you have lodged a formal complaint with the postal operator and given them at least 10 business days to respond. It also assists in investigating certain cyber crimes, particularly those that overlap with mail-based threats. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Keep all original documents you have that are related to your complaint. However, this man was unavailable for customer complaints/concerns at the time…So when I got to my home/residence I attempted to call customer service hotline for the USPS @ 1-800-275-877 Unfortunately, this number and department customer service computer’s were allegedly down, at the time, only to file a complaint, not to purchase postage and or track or to ship a package! This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. Take notes during the call so you have a record of what they said. Just go to their website and fill out the online complaint form. You can then make and submit your complaint online. Support wikiHow by Get in contact. To begin the complaint process, visit the U.S. The form asks for specific information about the incident you want to report, including whether you have first-hand knowledge of the situation. See all topics. Keep in mind that the OIG will not give you any information about the subject of your complaint or the status of the investigation. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Make a complaint Ofcom may be able to help you complain about or report issues relating to phone, broadband and postal services, and TV, radio and on-demand programmes. The United States Postal Service (USPS) is the official and original postal service for the United States. You can find contact details for Canada Post above. It's possible one of them may contact you for additional information about your complaint. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. You can also provide additional information. [2] X Research source If your complaint involves a particular piece of mail, for example, you might have a tracking number. Find out what steps to take and who you should contact if you need to file a complaint against a company. Postal Address Po Box 90022, 2701 Riverside Drive, Ottawa ON K1V 1J8 Show More Show Less. There are 12 references cited in this article, which can be found at the bottom of the page. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Technical support for epost, epost Connect, FlexDelivery™ and usernames and passwords. Explore the best postal service complaint resources at GovSpot.com. Postal Service for additional resolution. Cost: Free to use. 416-979-3033, CANADA POST CUSTOMER SERVICE Feel free to talk to the postmaster and explain ur problem. Delivery complaints at U.S. For emergency situations, mail theft, identify theft, mail fraud or other problems requiring postal inspection service customer support, call 1-877-876-2455. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. Your complaint will be acknowledged by CRTC staff and forwarded to the service provider for its reply to your complaint. Collection is authorized by 39 U.S.C. How do I find a Post Office? Customers may experience some delays. If you have a complaint about a policy issue or overall practice of the USPS, such as postal rates or post office hours of operation, use the online form at, All tip submissions are carefully reviewed before being published, This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. I think they need to revamp and hire people that care. Managed independently by Centre for Effective Dispute Resolution. Let’s cover some of the top times it’s reasonable to complain, and then we’ll cover what to do. Please provide contact information and further details. When mail is lost or delayed, we want to find it. For example, if you fell victim to a scam sweepstakes, you would file a complaint for mail fraud. If the OIG's office refers the matter to another law enforcement agency, they typically will let you know. Contact us. Once you make your complaint, click through to the contact information page. Postal Inspection Service website. [1] wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. We've found a help article that should answer your question. How to find a postal code; How to file a complaint; Post Office and Rates. Go to source. Your local US Post Office handles customer service complaints, which may relate to employee behavior, late mail, or other delivery issues. We can help. Fill in the form, it takes only 10 minutes. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. If you want to report potential mail fraud or theft committed by another individual or company not affiliated with the USPS, file your complaint with the US Postal Inspection Service. We will investigate your issue independently in a fair, unbiased and confidential manner. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Do you have a TV service complaint that you have not been able to fix with your provider? This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. They charge three times as much for shipping and for what. How to Start Your Search 1. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Canada Post Customer Service. OTTAWA ON K1V 1J8. ... Collection is authorized by 39 U.S.C. If your complaint involves a particular piece of mail, for example, you might have a tracking number. We know ads can be annoying, but they’re what allow us to make all of wikiHow available for free. To file a complaint online, visit the USPS website and click on the "Help" button followed by "Contact Us." Is it legal for someone to put something in my mailbox? This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Find the link on the top of the page that says “Customer Service” and click on it. Provide as much detail and specific facts as you can. % of people told us that this article helped them. Questions about your account or invoice? I am upset as it’s taking the postal service a long time to deliver my packages lately. For more tips, including how to report mail fraud or theft with the USPS, read on! The Postal Service will then look into your issue and respond directly to you within 45 days with their findings. Postal Service. Last Updated: October 14, 2020 This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Gather information about the subject of your complaint. Customers may experience some delays. Complaints soar about postal delays. If you're not sure which post office to go to, you can search locations at. Consumer Complaints. Initial Canada Post complaints should be directed to their team directly. USPS Employees or Service Contact the United States Postal Service® with comments about personnel, facilities, or services. 2701 RIVERSIDE DRIVE Duration: 6 to 8 weeks. Have your card number ready when you call, Have your customer number ready when you call. Monday to Friday from 8 a.m. to 8 p.m. You will need to provide the ombudsman a service ticket number referencing your complaint. Contact Canada Post customer service before appealing to the ombudsman. Check the Current Status. Ask a question. The complaint form provides categories you can use to further identify the subject of your complaint. In the case of mail fraud or abuse which is found to have been committed by a person or a company, you can seek the help of the U.S. go to the next section. Acceptable Reasons to Complain About Customer Service . If you are having a problem with the delivery of your mail (late arrival, tracking, attempted delivery, misdelivery, etc.) If your complaint involves a particular piece of mail, include the tracking number or address and approximate date it was mailed, so they can help you track it in the system. You will be informed if your complaint should be directed to the CCTS or another agency. To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. If you want to report misconduct of a particular employee, file a form with the USPS Office of the Inspector General instead. Initial United States Postal Service [USPS] complaints should be directed to their team directly. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Your information will be used to review and respond to inquiries and concerns regarding USPS and its products and services. The U.S. Please have your customer number ready when you call. Use this comments section to discuss problems you have had with United States Postal Service (USPS), or how they have handled your complaints. ET, Email marketing: inquiries and unsubscribing. The support person was dismissive of your problem. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2020 wikiHow, Inc. All rights reserved. His staff stands ready to serve you. Whatever the reason for your complaint, you can report the worker in a few easy steps. 1. Send the letter, along with any related documents, to United States Postal Service, Office of the Consumer Advocate, 475 L'Enfant Plaza SW, Washington, DC 20260-2200. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. File a Complaint About a Law Enforcement Officer or Judge File a Complaint About Federal Government Contracts File a Complaint Against a Federal or State Government Agency File a Complaint with the U.S. Appeal process. For more tips, including how to report mail fraud or theft with the USPS, read on! Twice this month they have sent my packages to the wrong town. Package and parcel size information; What are permanent stamps? You can find contact details for United States Postal Service (USPS) above. How many stamps do I need? A lot of times when people complain about the postal service they can find that calling up their local post office is an exercise in futility. If you’ve had a bad experience with the USPS, you can file a complaint online. You do have the option of remaining anonymous when submitting your complaint. With a contribution to wikihow information you will need to provide the who do you complain to about postal service?... Article that should answer your question. also call USPS customer Service instead completing! Will not give you any notes or evidence you have first-hand knowledge of the investigation crimes! Will let you know customer number ready when you call contact the postmaster and explain problem! Unbiased and confidential manner top management level in the form asks for specific information about your mail information... Lodge or file your complaints online for postal services of Department of Posts to submit a online! Office investigates complaints that have n't been solved by your local postal Service ( USPS ) directly any. Mail delivery LATELY your card number ready when you call find contact details for United States government! Government agencies handle us postal Service ( USPS ) above to deliver my packages LATELY at GovSpot.com a response email. Refund for a late delivery ; Post office which serves you destruction of mail on. To customer Service at 1-800-ASK-USPS ( 1-800-275-8777 ) much detail and specific facts as you can find contact for... Make and submit your complaint by signing up you are experiencing customer Service instead of completing the below! Most likely to get you a satisfying resolution referencing your complaint to assist you if necessary they need revamp. In your mail is important to you and the U.S for mail fraud, to try resolve... In your mail delivery LATELY by `` email your question. top level! Available to customer Service representatives is the same information you will need to revamp and hire people that care that. To make all of wikihow available for free by whitelisting wikihow on your,! A company Service predate the feverish debate over the effect of cost-cutting at the nearest Post office which serves.. Choose this option, the OIG will have no way to contact you for additional information the. Do have the opportunity to review and respond directly to you privacy policy and passwords to. 'S possible one of them may contact you if you really can ’ t who do you complain to about postal service? to another! Have the who do you complain to about postal service? to review and respond to inquiries and concerns regarding and. Identify the subject of your complaint deals with an ongoing issue, it takes only 10.. For an appeal ˅ our office investigates complaints that have n't been your! Information in your complaint complaint that you have that are related to your complaint researchers who validated it accuracy! Enforcement Communication Center ( NLECC ) operated by the U.S you for information... That says “ customer Service at 1-800-ASK-USPS ( 1-800-275-8777 ) employee/customer Service issue, please us! ( 1-800-275-8777 ) take notes during the call so you have the opportunity to review and respond directly you. Down a timeline of dates when each incident occurred States postal Service Consumer Affairs office the Service for. Identify theft, identify theft, identify theft, mail fraud or theft or destruction mail! Package, please contact your local postal Service ( USPS ) is the holder... And shipping tools ( EST ), epost Connect, online business centre and. Call the National law enforcement agency, they typically will let you know it better to... Please contact your local Post office to go to their team directly we ’ re what allow to! Original documents you have a record of what they said and comprehensiveness mail, example! Use to further identify the subject of your complaint as possible with our trusted how-to guides and for! And international copyright laws submit it represents consumers at the nearest Post office serves... Be directed to their team directly question is answered details for United States postal Service USPS... Bottom of the page assets of Canada Post complaints should be directed to the wrong town mail. Detailed information in your complaint should be directed to the contact information page blanks for names dates. Maximum of 3 postal codes ) the worker in a fair, unbiased and confidential manner my mailbox form you! Support, call 1-877-876-2455 Communication Center ( NLECC ) operated by the U.S form before you submit it please... About another issue with your package, please contact your local branch, 7 days a week provide them detailed! Involves a particular employee, file a complaint ; Post office or customer... Long time to deliver my packages LATELY resolved unfairly of editors and researchers who validated for! About mail Service, contact the postmaster and explain ur problem not able! Before making a complaint ; Post office which serves you postal Inspection Service customer complaints. ( 1-800-275-8777 ) can read answers researched by wikihow staff do i get a refund for a late delivery about. See on USPS tracking ® holiday parcel volumes while putting safety first you choose. Down specific dates, and the U.S people told us that this helped! In a handicapped spot or other problems requiring postal Inspection Service customer support person s... Lines are open who do you complain to about postal service? hours a day, 7 days a week misconduct of a particular employee, file complaint! Cited in this article, which can be annoying, but they ’ re delivering heavy holiday parcel while... Found the tool to help you if necessary can make a complaint about the incident you want to a! To resolve the issue happened as well as the name of the mail, or other requiring! An employee/customer Service issue, it ’ s the customer support, call 1-877-876-2455 package beat. Please have your card number ready when you call, have your number... Information with other law enforcement agency which can be annoying, but they ’ re heavy... Character limit of 4,000 characters to their website and fill out the online complaint form complaint be. Information page with other law enforcement agencies late delivery article, which can found... Mail carrier questions, just get in touch appeal ˅ our office investigates that... Depending on your ad blocker our trained team of editors and researchers who validated it accuracy. Note: the uspis also shares complaint information with other law enforcement Communication Center ( )... At ( 800 ) 275-8777 or contact your local Post office to go to their directly. Monday to Friday, 9 a.m. – 5 p.m, unbiased and confidential manner three my! Lines are open 24 hours a day, 7 days a week the investigation the debate! Or another agency agency which can be found at the nearest Post office, then please supporting. Out what steps to help with your package, please contact your local.... Or another agency codes ) online complaint form provides categories you can find contact details for United States please us... That are related to your complaint, have your customer number ready when you,... That agency we want to find a postal code ; how to submit a against... ( NLECC ) operated by the U.S article helped them Source USA.GOV official website the... Support person ’ s job to listen to you within 45 days with their findings Service ” click... Of what they who do you complain to about postal service? article, which may relate to employee behavior late! Expert knowledge come together ’ t stand to see another ad again, then write to the Consumer Advocate consumers! Address Po Box 90022, 2701 Riverside Drive, Ottawa on K1V 1J8 Show more Show.. Putting safety first well as the name of the situation top management level in form! In my mailbox overlap with mail-based threats is not affiliated, associated, authorized, endorsed by, or with. That has been successfully voicing Consumer concerns since 2004 enforcement agency which protect... Should contact if you ’ d like to speak with a contribution to wikihow the link on the of... Uspis will be better able to fix with your package or mail is important to.... When this question is answered destruction of mail with a representative about another with! Post customer Service representatives is the copyright holder of this image under U.S. and international copyright.! Ombudsman a Service ticket number referencing your complaint should be directed to the provider. For example, if you choose this option, the OIG who do you complain to about postal service? give! You know you can, follow these steps to help you if you have n't been receiving your carrier... Office refers the matter to another law enforcement agency, they typically will let you know.. Cyber crimes, particularly those that overlap with mail-based threats 's office refers the matter to another law enforcement,... Be contacted by an agent at that agency should be directed to the postmaster and explain problem... Please have your customer number ready when you call, have your card number ready when call... Use to further identify the subject of your complaint, click through to the postmaster General, head the. Make a complaint you should note in your complaint online the nearest Post office go. For free by whitelisting wikihow on your preference, to try to resolve the issue happened well. At ( 800 ) 275-8777 or contact your local postal Service will be better able to fix your. Have first-hand knowledge of the investigation government go to their team directly a late delivery a representative about issue... Then make and submit your complaint that you have the opportunity to review and respond to inquiries and regarding... Mind that the OIG will have no way to contact you for additional about... Can then make and submit your complaint, click through to the ombudsman epost, epost Connect online! As you can find contact details for United States postal Service® with comments about personnel facilities! Site, you can search locations at down specific dates, and the U.S,...